Consumer Assessment of Hospice Healthcare Providers and Systems (CAHPS) Survey Ratings
(CAHPS) survey ratings are among the most important sources of hospice quality. Surveys are sent to families following a patient’s death to gauge their satisfaction with the services they’ve received. We track a range of clinical outcomes and quality of life indicators, like CAHPS, to help us better understand these important metrics and incorporate the added insight into our Hospice practices.
Taking a more informed approach to care is just one way we strive to enrich the lives of our residents and their families.
Rating of Patient Care
When surveyed, 85.1% of patients and families said they received excellent care from their Big Bend Hospice team.
- Big Bend Hospice: 85.1%
- National Average*: 85%
Would Recommend this Hospice
When asked, 92% of patients said they would recommend Big Bend Hospice to their friends and loved ones if they needed hospice services.
- Big Bend Hospice: 92%
- National Average*: 85.7%
Received help during evening/holidays/weekends
79.2% of Big Bend Hospice patients and families said they received prompt service during off-peak hours including nights, holidays, and weekends.
- Big Bend Hospice: 79.2%
- National Average*: 75.3%
Help for Pain and Symptoms
When surveyed, 81.1% of Big Bend Hospice patients and families felt that the BBH care team provided appropriate pain and symptom relief.
- Big Bend Hospice: 81.1%
- National Average*: 75.5%
Patient Treated with Dignity and Respect
98.7% of Big Bend Hospice patients and their families felt that they were treated with dignity and respect at all times.
- Big Bend Hospice: 98.7%
- National Average*: 95.5%
*CMS February 2022 Comparison Report Hospice CAHPS