Consumer Assessment of Hospice Healthcare Providers and Systems (CAHPS) Survey Ratings

(CAHPS) survey ratings are among the most important sources of hospice quality. Surveys are sent to families following a patient’s death to gauge their satisfaction with the services they’ve received. We track a range of clinical outcomes and quality of life indicators, like CAHPS, to help us better understand these important metrics and incorporate the added insight into our Hospice practices.

Taking a more informed approach to care is just one way we strive to enrich the lives of our residents and their families.

Rating of Patient Care

When surveyed, 85.1% of patients and families said they received excellent care from their Big Bend Hospice team.

  • Big Bend Hospice: 85.1%
  • National Average*: 85%

Would Recommend this Hospice

When asked, 92% of patients said they would recommend Big Bend Hospice to their friends and loved ones if they needed hospice services.

  • Big Bend Hospice: 92%
  • National Average*: 85.7%

Received help during evening/holidays/weekends

79.2% of Big Bend Hospice patients and families said they received prompt service during off-peak hours including nights, holidays, and weekends.

  • Big Bend Hospice: 79.2%
  • National Average*: 75.3%

Help for Pain and Symptoms

When surveyed, 81.1% of Big Bend Hospice patients and families felt that the BBH care team provided appropriate pain and symptom relief.

  • Big Bend Hospice: 81.1%
  • National Average*: 75.5%

Patient Treated with Dignity and Respect

98.7% of Big Bend Hospice patients and their families felt that they were treated with dignity and respect at all times.

  • Big Bend Hospice: 98.7%
  • National Average*: 95.5%

*CMS February 2022 Comparison Report Hospice CAHPS

1723 Mahan Center Blvd.
Tallahassee, FL 32308
contact@bigbendhospice.org
850.878.5310 or
800.772.5862
“Please remember to dial the area code even when calling local.”

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Florida Hospice & Palliative Care Association

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The National Partnership for Healthcare and Hospice Innovation -- The not-for-profit voice for advance illness, hospice, and palliative care -- (844) GET-NPHI (438-6744)

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National Hospice and Palliative Care Organization (NHPCO)

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