Referral Department Manager
The Referral Department is the “first impression” for those contacting BBH, and its staff is among the patient’s biggest advocates. Tracey Christian-Griffin, Department Manager, leads her team to ensure they are conscientious, dependable, and willing to go the extra mile it takes to help patients and their loved ones receive the best care possible.
Tracey joined BBH as a Referral Specialist immediately upon finishing college. During her 19 years of service, she has learned a lot about the needs of patients and their loved ones as they navigate the decision to seek Big Bend Hospice Care. Because of her skills and devotion to helping patients, Tracey was later promoted to Admission Department Manager.
When asked about her role at BBH, Tracey said “I enjoy my job. This has always been a great place to come to work.” She adds, “The most rewarding part is when there is a challenge. I love it when my team and I put our heads together to come up with a workable solution that results in a hospice nurse coming to the home to help a struggling family member with a dying loved one.” BBH Director of Admissions, Kimberly Fenior, tells us she always thinks of a John Q. Adams quote when she thinks of Tracey.
“If your actions inspire others to dream more, learn more, do more, and become more, you are a leader.”
Tracey holds the words of Maya Angelo close to her heart: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This quote inspires her as she and her staff take in up to 350 calls per week from families seeking Big Bend Hospice’s care. It takes a manager like Tracey to inspire her staff and keep it all together to ensure patients, families, staff, and our community receives the best possible service and care from BBH.
If you, or someone you know, would benefit from Hospice Services, contact us at (850) 878-5310 or Make a Referral online!